One of the keys to success within a company is the ability to interact professionally and respectfully with colleagues, superiors and clients. Proper etiquette and behavior play a key role in creating a positive work environment. healthy and productive.
In this article, we will explore 10 basic rules of business etiquette that can help promote harmonious coexistence within the company.
In addition, we will present 10 examples of non-aggressive communication, explaining the psychology behind each argument, aiming to build more positive and constructive relationships in the workplace.
Business Etiquette Rules:
Punctuality:
Arriving on time for meetings and appointments shows respect for other people's time and conveys an image of professionalism.
Appropriate clothing:
Following the company's dress code or adapting to the work environment is important to convey a professional and respectful image.
Greet and treat everyone with courtesy:
Greeting colleagues and superiors with a smile and a “good morning” creates a welcoming environment and shows respect for others.
Respect privacy:
Avoiding gossip and respecting the privacy of colleagues, avoiding indiscreet or invasive questions, is essential to maintaining an atmosphere of trust in the workplace.
Manage conflicts constructively:
In conflict situations, it is important to approach issues respectfully, listening carefully to others' points of view and seeking solutions that benefit everyone.
Taking care of written communication:
Using appropriate language, proofreading emails before sending them, avoiding grammatical errors and maintaining a professional tone are important aspects of written communication within the company.
Be careful when using electronic devices:
During meetings and interactions with colleagues, it is essential to give full attention, avoiding excessive use of electronic devices and showing respect for the person we are interacting with.
Maintain personal hygiene:
Proper personal hygiene, including grooming and the use of hygiene products, is essential to conveying a professional image and maintaining a healthy work environment.
Respect shared spaces:
Keeping common areas, such as the kitchen and bathrooms, clean and organized is a way of showing respect for colleagues and promoting a pleasant work environment.
Express gratitude and recognition:
Recognizing and thanking colleagues for their work and contributions strengthens interpersonal bonds and creates a positive work environment.
Examples of Non-Aggressive Communication:
- “I understand your perspective and would like to share mine as well”: This approach seeks to establish a respectful dialogue, acknowledging the other person’s point of view before presenting your own.
- “I feel there has been a misunderstanding and would like to clarify”: This phrase opens the door to a constructive conversation, avoiding accusations and directing the focus towards resolving the misunderstanding.
- “Can we find a compromise that is satisfactory to all of us?”: By proposing a compromise, you demonstrate openness to negotiation and seek a solution that meets the needs of both parties.
- “Can I offer a suggestion that might help us solve this problem?”: This approach encourages constructive input by inviting the other person to consider an alternative without imposing their opinion.
- “I understand that you are busy, but when would be a good time to discuss this?”: This phrase respects the other person’s schedule, showing consideration for their commitments and offering a more appropriate opportunity for dialogue.
- “I would like to ask for your opinion on this topic. I believe your experience could be valuable.” By valuing someone’s opinion and expertise, you foster a collaborative environment and encourage active participation from everyone.
- “I’m sorry if my action or comment was interpreted negatively. That was not my intention.” This phrase demonstrates empathy and responsibility for the impact of your words or actions, opening the door for an enlightening conversation.
- “Could we talk about the situation so we can better understand each other’s expectations?”: This approach seeks open communication, avoiding assumptions and working together to establish clear expectations.
- “I believe we all have unique skills and can contribute to the success of the team”: By recognizing individual skills, you foster an environment of support and mutual respect, encouraging teamwork.
- “I would like to offer my support so that we can overcome this challenge together”: This phrase demonstrates solidarity and a willingness to collaborate, encouraging a team approach to problem-solving.
Conclusion:
Proper etiquette and behavior within a company are essential to creating a productive and healthy work environment.
By following basic rules of etiquette and using non-aggressive communication, we build more positive and constructive relationships.
The psychology behind these approaches is rooted in empathy, respect, and collaborative solution-seeking. By adopting these practices, we foster a harmonious work environment, drive professional growth, and contribute to the collective success of the company.